FAQ
Q: Do your French-style single shoes, sandals, snow boots, and slippers follow U.S. standard sizing? How to choose the right size?
A: Yes, all our footwear follows U.S. standard sizing guidelines. Here are size selection tips for each style:
- French-Style Single Shoes: Most styles have a narrow fit. If you have wide feet, we recommend sizing up by 0.5. Refer to the product page’s size chart for detailed foot length and width measurements.
- Sandals: Strappy styles have adjustable buckles for flexibility; slide sandals run true to size. If you plan to wear sandals with thick socks (for transitional seasons), size up by 0.5.
- Snow Boots: Insulated styles have thick liners—size up by 0.5 if you want to wear thick winter socks. For non-insulated snow boots, choose your regular size.
- Slippers: Fleece-lined slippers run slightly small; size up by 0.5 for a comfortable fit. Memory foam slippers conform to your foot shape over time, so choose your regular size.
- Contact our customer service team with your foot measurements for personalized recommendations.
Q: What materials are your footwear made of, and are they suitable for different seasons?
A: We use high-quality, season-appropriate materials that meet U.S. safety standards:
- French-Style Single Shoes: Crafted from genuine leather, faux leather, or suede—ideal for spring, summer, and fall wear. Leather styles can be conditioned to resist light rain.
- Sandals: Woven rattan, leather, or waterproof PVC—designed for summer and warm weather. Waterproof styles can be worn at the beach or pool.
- Snow Boots: Waterproof synthetic leather or suede uppers, with thick faux fur or wool insulation and slip-resistant rubber soles—perfect for winter and cold, snowy conditions.
- Slippers: Fleece, memory foam, or cotton—indoor styles are soft and warm; outdoor slippers have rubber soles for light outdoor use (e.g., taking out the trash).
Q: How to clean and maintain different types of footwear?
A: Follow these material-specific care tips to extend the lifespan of your shoes:
- French-Style Single Shoes (Leather/Suede): Wipe leather shoes with a damp cloth and apply leather conditioner every 2–3 months. For suede shoes, use a suede brush to remove dirt and a suede protector spray to resist stains.
- Sandals: Wash waterproof PVC sandals with soap and water; wipe leather sandals with a damp cloth and avoid soaking them.
- Snow Boots: Wipe waterproof uppers with a damp cloth; air-dry liners (do not machine dry). Apply a waterproofing spray every few months to maintain water resistance.
- Slippers: Machine-wash cotton/fleece slippers on a gentle cycle (remove insoles first); air-dry. Do not machine-dry memory foam slippers.
Q: Do you offer bulk purchase discounts for boutiques or corporate clients?
A: Yes, we offer tiered bulk discounts for businesses and organizations:
- 20–49 units: 15% off retail price + free standard shipping + custom labeling options.
- 50–99 units: 25% off retail price + free expedited shipping + bulk packaging + logo embroidery on slippers or snow boots.
- 100+ units: 35% off retail price + dedicated account manager + priority production for customized styles + free nationwide shipping.
Contact our wholesale team via the customer service hotline to discuss your order requirements and customization options.
Q: Can I exchange a pair of shoes if the size is incorrect or the fit is not comfortable?
A: Yes, you can initiate an exchange within 30 days of delivery, provided the shoes are unused, in original condition, and with all packaging and tags intact. You will need to request a Return Authorization (RA) number from our customer service team first. For exchanges due to personal fit preferences, you are responsible for return shipping costs; we will ship the replacement pair free of charge. If the size error is our fault, we will cover all shipping costs.