Return & Exchange Policy

Eligibility Requirements

• All return and exchange requests must be initiated within 30 days of product delivery.
• Products must be unused, unmarked, and in original condition:
  • Soles of French single shoes, sandals, snow boots, and slippers must be free of scuffs, dirt, or wear.
  • Original packaging (shoe boxes, dust bags, tags) and all accessories (e.g., extra sandal straps, snow boot shoe inserts) must be intact.
  • Customized items (e.g., adjusted sandal straps, upgraded insoles) are only eligible for return/exchange if they have manufacturing defects.
  
  
• Defective or Incorrect Items: Products with quality issues (e.g., broken sandal buckles, faulty snow boot zippers, peeling leather on single shoes) or wrong deliveries (incorrect size, style, color) are eligible for full refunds or exchanges, with photo/video evidence required for verification.

Non-Returnable & Non-Exchangeable Items

• Footwear that has been worn (scuffed soles, stretched uppers, or signs of use).
• Items damaged due to improper use (e.g., wearing snow boots in water, exposing leather single shoes to harsh chemicals, over-stretching sandal straps).
• Final sale items (marked "Final Sale" on the product page, e.g., clearance sandals, discontinued French single shoe styles).
• Gift cards and personalized products (e.g., monogrammed slippers) unless defective.

Return & Exchange Process

1. Submit Application: Contact our customer service team via phone or the website’s return portal, provide your order number, describe the issue, and upload photo/video evidence if applicable. We will review your request within 2 business days and issue a Return Authorization (RA) Number if approved. Returns without an RA number will be rejected.
2. Ship the Product: Package the item with original packaging and accessories, then ship to the designated U.S. return address using a trackable shipping service.
   • For defective/incorrect items: We provide a prepaid shipping label.
   • For personal reason returns: You are responsible for all shipping costs.
   
   
3. Inspection & Processing: Our quality team inspects returned items within 3 business days to verify condition and compliance with policy.
   • Defective/Incorrect Items: Process a full refund (including original shipping fees) or exchange for the correct product, which will be shipped free of charge within 2 business days.
   • Personal Reason Returns: Deduct a 12% restocking fee (to cover inspection, cleaning, and repackaging costs) and issue a refund for the product price (shipping costs are non-refundable).
   
   
4. Refund Completion: Refunds are credited to your original payment method within 3–5 business days after inspection approval.