Privacy Policy

Information We Collect

Personal & Contact Information

• Basic Details: Full name, email address, phone number, shipping/billing address, and voluntary foot measurement data (e.g., foot length, width, arch height) to recommend suitable sizes for narrow-fit French single shoes, insulated snow boots, and other styles. This data is handled with strict confidentiality.
• Order-related Data: Product model, size, color, material preferences (e.g., leather French single shoes, waterproof snow boots, woven sandals), and customization needs (e.g., strap length adjustment for sandals, insole thickness upgrades for slippers). This data will be permanently deleted 12 months after order completion.
• In-store Fitting Records (if applicable): Reserved fitting appointment slots, style recommendation notes, and comfort test feedback will be temporarily stored and deleted within 30 days after the service is completed.

Payment & Transaction Information

• All payments are processed through PCI DSS-compliant payment gateways (Visa, Mastercard, PayPal, Apple Pay). We never store complete credit card numbers, CVV codes, or bank account information. All financial data is protected by end-to-end encryption.
• Bulk Order Records: For boutique retailers, hospitality businesses, or corporate clients purchasing our footwear, transaction records (excluding sensitive financial data) are retained for invoicing purposes and deleted after 24 months in accordance with U.S. tax regulations.

Website & Usage Data

• Browsing Behavior: Product pages you viewed (e.g., heeled French single shoes, fur-lined snow boots, slide sandals), filter records (e.g., size, occasion, season), and cookie data used to optimize website navigation and product recommendations.
• After-sales Feedback: Return/exchange requests, product review content, and usage feedback (e.g., snow boot warmth, sandal strap comfort) are collected to improve product quality and deleted 12 months after submission.

How We Use Your Information

• Order Fulfillment: Process payments, arrange protective shipping (e.g., shoe inserts for French single shoes, waterproof packaging for snow boots), send order confirmations and tracking updates, and enclose product care guides (e.g., leather conditioning tips, snow boot waterproofing instructions).
• Customer Service: Resolve after-sales issues (e.g., loose sandal straps, defective snow boot zippers, wrong size deliveries), provide size recommendations, and offer styling advice (e.g., pairing French single shoes with outfits).
• Personalized Recommendations: With your explicit consent, send new product alerts (e.g., spring French single shoe collections, winter snow boot launches) and exclusive promotions. You can unsubscribe at any time without affecting your shopping experience.
• Compliance Requirements: Retain necessary records to ensure all products meet U.S. CPSC (Consumer Product Safety Commission) standards (e.g., non-toxic materials, slip-resistant soles for snow boots) and comply with federal/state retail laws.

Data Security Protection

• All data is transmitted via SSL/TLS encryption and stored on U.S.-based encrypted servers. Only authorized staff (order processing, customer service teams) can access limited, non-sensitive information.
• Third-party partners (logistics, payment processors) only receive the minimum data required to complete their services and must adhere to the same privacy standards as our store. We conduct regular audits to ensure compliance.

Your Data Rights (CCPA Compliance)

• Right to Access: Contact our customer service team at any time to request a free copy of all personal information we have collected about you.
• Right to Correction: Update your contact details, foot measurements, or communication preferences via your website account or by calling our hotline.
• Right to Deletion: Request the permanent deletion of your personal data (except for records required by law) after order completion and resolution of any disputes.
• Right to Opt-out: Refuse personalized marketing communications or non-essential data processing without impacting your ability to purchase our products.